Senior Program Analyst – IT needed at WNS Global Services

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Assistant Manager - Voice and Communications Trainer needed at WNS Global Services
Quality Engineer needed at Standard Bank Group

WNS Global Services’s job vacancy, Career and Recruitment

Job title : Senior Program Analyst – IT jobs in Western Cape

Job Location : Western Cape, Cape Town

Deadline : September 04, 2022

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Job Description

The purpose of the Snr Program Analyst role is to reactively and proactively support and maintain the IT Desktop Services & infrastructure through effective incident management, fault diagnosis, repair, preventative maintenance and daily service tasks. This role requires working shifts on a 24/7 rotation to support various customers.

These tasks include but are not limited to:

  • Maintaining and supporting the WNS business applications, and ensuring the reliability, availability and sustainability of information and communication resources.
  • Ensure that tickets are kept updated and incidents are managed, prioritized and escalated efficiently.
  • Installation, diagnosis, maintenance and repair of PC hardware, Telephony and related hardware as per business requirements
  • Ensure minimum downtime, proactively identify potential risks and suggest and drive solutions.
  • Respond to the business incidents and problems and escalate incidents when required.
  • Responsible for providing desktop support services to all departments and desktop users related to the operation of computer hardware, software and telecommunications
  • Respond, Diagnose and repair system faults within agreed SLA’s
  • Ensure tasks are completed to a high standard and to agreed timescales
  • Ensure that incidents are escalated accordingly and efficiently to the Tier 3 IT Support Team.
  • VoIP phone configuration and support
  • Ensure availability of the organizations VOIP/ Video Conference facilities and ensure it is tested daily and fully
  • Keep abreast of latest technology and process improvements with focus on continuous improvement
  • Ensure all systems are compliant and maintained accordingly
  • Minimize escalations
  • Willing to work shifts on a 24/7 rotation.
  • Willing to work after hours if and when required


Qualifications Required:

  • A Matric/Grade 12 Certificate or equivalent
  • MSCE / MCITP (Advantage)
  • ITIL Certified (Advantage)

Experience, Knowledge, Skills and Attributes Required:

  • At least 2 years’ experience in an application support role (Advantage)
  • At least 2 years’ experience working within a BPO environment or similar. (Advantage)
  • At least 2 years’ experience in Asset management/control (advantage)
  • Incident and change management experience (advantage)
  • At least 2 years’ experience in a Microsoft Windows desktop support role (Required)

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply online

Assistant Manager - Voice and Communications Trainer needed at WNS Global Services
Quality Engineer needed at Standard Bank Group

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