Senior Sales Engineer – Acceptance Solutions CEMEA needed at Visa

Job Description

Purpose

• Supporting the sales team by providing business and technical knowledge of payment acceptance processes and associated products and services for Visa Acceptance Solutions Product Pillars (including Digital Accept, In-person Accept, Payment Processing, Transaction Management & Optimization, Fraud Management, Risk Management and Post Transaction Management).
• The scope of the role pertains to working and servicing the CEMEA region – supporting new and existing install base clients, for a single instance or combination of the Visa Acceptance Solutions core products and services, including, but not limited to: Payment Acceptance, Payment Security, Fraud & Risk Services.

Principle Responsibilities

• Develop in-depth knowledge of Visa Acceptance Solutions products through research and testing to function as subject matter expert with prospective customers through self-enabled product & services learning, through technical testing & investigative exercises. The broader Value-Added Services team and line manager will support you.
• Maintain accurate, up to date, product and services knowledge through knowledge sharing via global teams and working collaboratively with product teams across Visa Acceptance Solutions through self-enabled product and services learning, through technical testing & investigative exercises. The broader Value-Added Services team & line manager will support you.
• Provide technical pre-sales support by accompanying CEMEA sales team to meetings with large and complex prospects. This would typically involve giving presentations to prospective and existing clients, providing product demonstrations, and using whiteboard sessions, all with a focus on maintaining a sales-oriented approach to solutioning the client’s requirements through discovery phase exercises whilst using product, services and industry knowledge to remain flexible in approach, adapting to challenging, pressured situations to deliver technical excellence.
• Deliver client-focused, technical consultancy engagements to agree solution design and technically validate that the proposed solution can be implemented and will meet the client requirements.
• Support the handover to Implementation Specialists to ensure efficient implementation.
• Engage, support, and collaborate with prospective clients across the following verticals: Retail, Travel, Digital, Financial, Government & Gaming.
• Provide proposal support to the CEMEA sales team, for technical sections of RFI and RFP documents.
• Write & develop small internal computer applications to provide proof-of-concept ideas, to evaluate Visa Acceptance Solutions products, and to troubleshoot client issues by supporting Visa Acceptance Solutions prospects in partnership with the broader Value-Added Services team and line manager and through application of knowledge and experience through self-enablement.
• To troubleshoot client issues by supporting Visa Acceptance Solutions prospects, existing clients, and the CEMEA sales team during presales solutioning in partnership with the broader Value-Added Services team.
• Produce clear and precise documentation for clients based on business and functional requirements to support successful implementation of the solution.
• Ability to work independently on customer sites with minimal supervision around the CEMEA region.
• This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• Basic Qualifications
• 8+ years of relevant work experience and a Bachelors degree, OR 11+ years of relevant work experience

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Demonstrable experience (10 years +) of the Payment Acceptance industry
• Demonstrable experience (5 years +) working as a sales engineer in a technical and commercial environment.
• Demonstrable experience of providing on-going support to large, complex, Direct and Indirect level clients over prolonged periods of time.
• Demonstratable impact of cross functional collaboration between technical, commercial, service delivery, and support teams.
• Demonstrate working knowledge of intermediary level of programming & scripting skills (JavaScript, Java, PHP, C++/.NET, HTML etc.) to evaluate Visa Acceptance Solutions products, and to troubleshoot client issues
• Demonstrable experience in communicating technical concepts in a clear and articulate fashion to both technical and non-technical audiences.
• Strong, evidenced track record in high customer focus and attention to detail.
• Excellent communication and negotiation skills.
• Bachelor’s degree in computer science, Engineering, Information Technology, or equivalent.
• Demonstrable years of dedicated pre-sales, service delivery or consultancy for multi-national and global engagements.
• Ability to speak French is preferred.