3 days ago
Job title : Senior Security Platform Engineer – JHB
Job Location : Gauteng, Johannesburg
Deadline : August 02, 2024
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Key Responsibilities:
- Work as part of Platform and Content Engineering handling tunings, stake holder requests, escalations, reporting, trainings
- Administration of the NTT Data Inc security tools to gather security logs from environment 4 Life cycle management of the supported security tools/technologies, Break-fix, Patching, Live update
- Adhering to SOPs and notify stake holders on log flow/log format issues
- Document best practices
- Identify opportunities to make automations which will help the incident response team.
- This role involves security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S’s, and general security infrastructure.
- Carry out agreed maintenance tasks
- Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
- Perform defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
- Investigate causes of incidents and seeks resolution
- Escalate unresolved incidents and follow up until incident is resolved
- Provide service recovery, following resolution of incidents
- Document and close resolved incidents according to agreed procedures
- Investigate and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures
- Maintain knowledge of specific specialisms, provides detailed advice regarding their application
- Ensure efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members
- Log all such incidents in a timely manner with the required level of detail with all the necessary
- Cooperate with all stakeholders including client IT environments, vendors, carriers and NTT colleagues to expedite diagnosis of errors and problems and to identify a resolution
Knowledge and Attributes:
- Advanced working knowledge on implementation and monitoring of security tools/technologies.
- Advanced knowledge on security architecture, worked across different security technologies.
- Customer service orientated and pro-active thinking.
- Problem solver who is highly driven and self-organized.
- Great attention to detail.
- Good analytical and logical thinking.
- Excellent spoken and written communication skills.
- Team player with the ability to work well with others and in group with colleagues and stakeholders.
Academic Qualifications and Certifications:
- Bachelor’s degree or equivalent in Information Technology or related field.
- Relevant level of Networking certifications such as CCNA, CCNP etc. preferred.
- Relevant level of Security certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM, CCIE etc. will be added advantage.
Required Experience:
- Advanced experience in Security technologies (Cisco ISE.).
- Advanced experience in technical support to clients.
- Advanced experience in diagnosis and troubleshooting.
- Advanced experience providing remote support in Security Technologies.
- Advanced experience in handling security incidents end to end.
- Knowledge on networking, Linux and security concepts.
- Advanced experience in configuring/managing security controls such as Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, HoneyPots and other security tools.
- Knowledge on log collection mechanism such as Syslog, Log file, DB API.
- Knowledge in security architecture.
- Advanced experience in Security engineering
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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