About the Role

You will already be working on ServiceNow, creating technical solutions to your customer’s business requirements: 

• Delivering high quality ServiceNow implementations based on business process requirements 
• Strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications 
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations 
• According to experience: 
• Provide technical design authority and mentor more junior members of the team 
• Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables
• Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice 
• Keep up to date with current and future market developments, technologies, product and strategies 
• Ensuring adherence to our coding and design standards, and providing technical hand-over documentation 
• Increasing application operating efficiency and adapting to new requirements, as necessary 
• Assisting with system testing and UAT 
• Escalate issues in line with company processes to ensure customer demands are met 
• Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer 
• Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements 
• Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment
• Responsible for leading implementations, providing technical design lead and mentoring more junior members of the team 

What we require 

• Proven knowledge and experience in multiple areas of the ServiceNow platform, including: functionality, database structure, developer APIs, development tools and techniques 
• Over 5 years of experience in similar roles within the ServiceNow ecosystem 
• Skills and experience in Web Technologies (e.g. Javascript, SOAP/REST web services, XML & JSON, Angular.js, Seismic) 
• Ability to provide technical leadership and support to Process Consultants 
• Software Development Lifecycle experience in Agile and Waterfall projects 
• Open and friendly personality, with ability to be customer facing  
• Self-managing and capable of working alone or as part of a team  
• Capable of working with customers and managing their expectations  
• Ability to input into technical solution designs and provide input into bid, project and technical documents 
• Active listening skills and probing techniques to understand the priorities and concerns of others