4 weeks ago
Job title : Senior Specialist: IB Intelligence
Job Location : Gauteng, Johannesburg
Deadline : October 25, 2024
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Role Purpose/Business Unit:
- Upskill identified Vodacom International Business, market analysts
- Work closely with teams in the identification of business requirements, functional design, process design
- Unlock a holistic Digital Transformation framework and strategy in the International Business markets.
- Analyses business processes, identify potential automation opportunities, and propose a Plan of Intelligent Automation strategy.
- Identify and unlock opportunities to re-use and scale automation processes across all the Vodacom African markets
- Providing the solution proposal by checking the scalability of the Intelligent Automation architecture.
- Ensure standards for Analysis and documentation is maintained.
- Assist market squads by providing insights for business benefits
- Unlock and execute on Group process re-useability strategy
- Execute on best practices, routines and innovative solutions to improve levels of digitisation and quality of output
Have clear understanding of:
- End-to-end processes assessment,
- Ability to articulate inefficiencies in the system
- Re-engineer and radically simply processes
- Identify processes that are fit for re-use across the various markets
- Identify opportunities for digitisation using various technologies, which include, but not limited to Robotics Process Automation, Machine Learning, Natural Language Understanding, Optical Character Recognition, etc
- Understand customer experience and data insights to inform value ads in the process.
- Must be able to manage/ cross IB market end-to-end processes
- Create and maintain a standard of building quality business case for intelligent automation
- Report on deviations that could derail the achievements against targets
- Lead and facilitate compilation of business cases for reengineering and automation
Your responsibilities will include:
- Promote a service mentality and develop strong relationships with finance, consumer, business and technology areas
- Support alignment of activities and objectives across the Vodacom Digital Process Re-Engineering team.
- Unlock group process re-useability strategy
- Ensure that IB market resources are coordinated in BA documentation standards
- Ensure constant knowledge of Artificial Intelligence industry in relation to process automation is maintained
- Execute on strategy growth opportunities in the Intelligent Automation space
- Guide IB market BA’s in developing, configuring and optimizing automation processes from inception through to deployment
- Assess processes, take measurements and interpret data
- Develop best practices, routines and innovative solutions to improve customer experience, fast track revenue generation and capex/opex spend reduction
- Perform risk assessments
- Quantify business benefits linked to digitisation
- Perform post-implementation review
- Guide all markets on Intelligent Automation best practice standards
The ideal candidate for this role will have:
- Post Grad Degree in Commerce or Information Technology; Engineering degrees will be considered with demonstrated Business Analyst experience
- 5-7 years experience performing process improvements, with a strong preference for candidates with automation and consultancy industry experience.
- Min 4 years of RPA hands-on experience.
- Strong working knowledge of concepts like Intelligent Automation
- At least 5 to 7 end-to-end implementations.
- Strong interpersonal and communication skills are required.
- Ability to influence and get stakeholder buy-in
- Analytical thinker with interpersonal skills
- Ability to apply a disciplined experimental and design thinking approach to solving problems using data and current statistical tools
Skills
- Basic know-how of infrastructure topologies.
- In-depth knowledge of business process modeling with exposure to business process modelling.
- Ability to run design-thinking workshop for process re-engineering and process optimization.
- Process development.
- Ability to build a business case for digitisation
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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