Senior Specialist: Market Segment Research (Contract Ending 31 March 2028) (10606) needed at The South African Revenue Service

Job Purpose

• To provide in-depth market research and analysis of products as per legislative requirements.

Education and Experience

Minimum Qualification & Experience Required

• Honours Degree / Postgraduate Diploma (NQF 8) in Economics, Econometrics, Business Science, Finance, or related field AND 10 – 12 years in Development Economics with Behavioural Science experience, of which 3 – 4 years at a specialist level.

 #ALTERNATIVE

• Bachelor’s degree / Advanced Diploma (NQF 7) in Economics, Econometrics, Business Science, Finance, or related field AND 12 – 15 years’ experience in Development Economics with Behavioural Science of which 3 – 4 years at a specialist level.

Job Outputs:

Process

• Analyse and recommend improvements to specialist systems, procedures, policies, and practices.
• Contribute to the optimal use of organisational resources by advising on effective planning and development of resource plans within your area of specialisation.
• Develop multiple practices aligned with operational policies and procedural frameworks to support tactical development and excellence.
• Apply technical or professional expertise to identify and recommend tactical solutions to defined challenges.
• Ensure timely communication of progress and challenges in achieving divisional and business unit goals to all relevant stakeholders.
• Implement research methodologies that support the monitoring and reporting of analytical activities.
• Influence and communicate across business areas to minimise resistance and encourage adoption of new approaches.
• Integrate business information to analyse and produce reports that highlight trends, discrepancies, and insights for decision-making.
• Optimise goal achievement through tactical strategy development and the enhancement of practices, processes, and systems across the internal value chain.
• Plan for continuous improvement of practices and systems to meet objectives and enhance tactical excellence.
• Proactively identify interconnected problems, assess their impact, and develop best-fit, best-practice solutions.
• Recommend and implement changes to optimise processes, systems, and practices, driving innovation and improvement.
• Translate top-down policies into actionable changes within your practice area and communicate their impact to stakeholders.

Governance

• Develop or align governance and compliance policies to effectively manage risk exposure and liability within your practice area.

People

• Apply new knowledge and skills gained through formal and informal learning to your role.
• Provide specialist support, advice, and thought leadership within your area of expertise.

Finance

• Implement and monitor financial controls, cost management, and corporate governance within your area of specialisation.

Client

• Develop and implement practices that promote delivery excellence and encourage exceptional stakeholder service.
• Participate in the specialist practice community and contribute to organisational knowledge sharing.
• Provide authoritative, specialist expertise and advice to both internal and external stakeholders.
• Research, benchmark, and develop models to enhance client service delivery and operational efficiency

Behavioural competencies

• Fairness and Transparency
• Expertise in Context
• External Awareness 
• Commitment to Continuous Learning
• Accountability
• Conceptual Ability
• Trust
• Respect
• Honesty and Integrity
• Problem Solving and Analysis
• Analytical Thinking
• Attention to Detail
• Organisational Awareness

Technical competencies

• Functional Policies and Procedures
• Creative and Innovative Thinking
• Data Collection and Analysis
• Economic Research
• Efficiency improvement
• Policy Analysis
• Reporting
• Research
• Business Knowledge