Senior Systems Administrator | Netcare

KEY WORK OUTPUT AND ACCOUNTABILITIES

OPERATIONAL EXCELLENCE

Project functions

• Consulting and project management skills
• The ability to utilize the required project methodologies in alliance with the business requirements identified.
• The skill set required should include the following core principles:
• Evaluation
• Analysis
• Design
• Development
• Implementation
• Monitoring
• Communication
• Time management
• A clear and concise understanding of the Netcare business environment (across all divisions) and strategic requirements is essential.
• Works independently or part of the Project Team, together with business users at all level  to define project concept, objectives and approach
• Document requirements using interviews, document analysis, requirements workshops, site visits, business process descriptions, business analysis.
• Attend project meetings and co-ordinate interaction and communication among IT and business personnel (including senior business management), identify and co-ordinate assignment of internal resources and external contractors to meet project requirements

External and Internal Customer Support

• Provision of customer support applies to various applications, with multiple business processes and varying business models.
• Identify and maximize opportunities to use information and technology to improve product, service and standardise business processes across the Netcare Group. 
• Review, analyse and create detailed documentation of business system and user needs
• Consult with IT and business resources to determine business, functional and technical requirements and develop requirement specifications as well as establish the technical vision and analyse trade-offs between usability and performance needs.
• Coordinate the development of approved business and functional specifications
• Define, develop and perform or co-ordinate end user testing
• Co-ordinate business sign-off for any developments and/or system changes
• Ensure continuing operational quality by auctioning and documenting bug fixes and enhancements
• Serve as the conduit between the customers at business unit level and the software development team through which requirements flow.
• Interpret customer business needs and translate into application and operational requirements.
• Maintain SLA’s with regards helpdesk.

Training

• Proactively assist with the identification of training and development requirements in conjunction with relevant business units.
• Provide documentation to training department and train the trainer.

Leadership and Development

• Training and up skilling of business staff members (business process training, system training and controls training). 
• Training and mentoring of junior IT staff members.

Personal and professional development

• Assume responsibility for own personal and professional development.
• Keep up to date with Netcare’s evolving policies and procedures

SKILLS PROFILE

EDUCATION

Required

• Currently studying towards a SAP qualification

WORK EXPERIENCE

Required

• A minimum of 5-7 years business experience within the specific functional business area and/or
• A minimum of 4 years detailed relevant application experience.
• An advanced level of understanding of the complexity of sigma logs

KNOWLEDGE

Required

• Business and/or system functional business knowledge