You Bring:

• Bachelor’s Degree or Diploma in Information Technology or related field.
• Internationally recognised certifications in Microsoft technologies (MCSA, MCSE, or similar).
• Linux+ or equivalent certifications.
• 6+ years in a senior technical role with a proven track record of managing enterprise-level systems.
• Extensive experience managing enterprise VoIP solutions such as Asterisk and Avaya.
• Strong expertise in IP networking and protocol management.
• Proficiency in scripting languages such as Python, PowerShell.
• Extensive experience with Microsoft technologies, including Office 365, Exchange, and SharePoint (advanced knowledge preferred).
• Hands-on experience with cloud environments (Microsoft Azure, AWS, etc).
• Advanced knowledge of security frameworks, disaster recovery, and business continuity planning.
• Proven leadership and time management skills, with experience training and mentoring junior engineers.
• Expertise in managing and optimizing IT infrastructure in high-availability, mission-critical environments.

What You’ll Do:

Technical Leadership & Output

• Oversee the administration and optimization of Windows/Linux networks, servers, desktops, and laptops in a mission-critical, 24×7 environment.
• Manage and enhance Windows Server, Active Directory, Group Policy, and Exchange environments.
• Maintain VMWare environments.
• Maintain Endpoint applications.
• Lead disaster recovery and business continuity planning, recommending and implementing solutions.
• Ensure timely installation of patches, updates, and service packs, with a focus on proactive system maintenance and performance optimisation.
• Manage and enhance enterprise IP networks, ensuring high availability and performance in 24×7 environments.
• Conduct advanced research into networking issues, system updates, and emerging technologies.
• Administer Microsoft Office 365 and associated applications, ensuring optimal configuration and end-user experience.
• Provide high-level support and configuration for Microsoft Exchange and Office 365 infrastructure.
• Troubleshoot and resolve complex issues with MS Office O365, Exchange, and other business-critical software.
• Oversee the setup and management of new user systems, ensuring all hardware, software, and services are configured efficiently.
• Maintain a high level of operational security, ensuring systems are protected against threats and vulnerabilities.
• Take ownership of routine system monitoring, audits, and performance analysis to maintain system integrity and security.
• Develop, mentor, and lead a team of junior Systems Engineers and IT support staff.