Detailed Responsibilities

• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Liaise with the Reservations Manager on booking issues, managing all the changes and adding any developments to the booking to ensure that the client’s trip is booked and planned perfectly.
• Handle Accommodation, flights transfer & touring bookings.
• Book relevant tickets as required.
• Book relevant accommodation for early morning/ late-night pick-ups and drop offs.
• Ensure all booking details pull through accordingly once confirmation emails are received.
• Handle queries from Agents on various matters.
• Process any additional changes/updates after confirmation to the itinerary.
• Continuous communication and excellent service delivery to agents at all times.
• Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximising camp operations role to create those life-changing journeys for guests.
• Design itineraries around company guidelines and product knowledge e.g., area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects.
• Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximising camp operations role to create those life-changing journeys for guests.

CANDIDATE PROFILE

Qualification:

• Matric certificate – with maths (minimum standard grade or above).
• Tertiary certificate in Travel & Tourism/hospitality is advantageous.

Experience:

• 4-6 years with Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
• In depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa, specifically Zambia, Zimbabwe, Botswana & Namibia and East Africa, specifically Zanzibar, Tanzania, Kenya, Rwanda, Uganda.
• Proven English literacy.
• Knowledge of Mozambique, Mauritius and Seychelles, an added advantage
• Excellent attention to detail.