PRIMARY PURPOSE

• To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests’ expectations.
• To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel.
• This position is based in Johannesburg 

Detailed Responsibilities

• Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with agents (if and when required).
• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Continuous communication and excellent service delivery to agents at all times.
• Keep Agents’ booking information updated in the ARM (likes/dislikes – booking habits etc.) Actual Agent Contact information will be updated by Sales/Reservations Operations Managers.
• Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both WS and the agent ensuring relevant information is obtained from the ARM prior to quoting.
• Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.
• Keep apprised of company policies, procedures and system updates.

Qualification:

• Matric certificate – with maths (minimum standard grade or above) 
• Tertiary certificate in Travel & Tourism/hospitality. 

Experience:                    

• 4-5 years’ experience at a senior level.
• Great product knowledge on Southern & East Africa (Rwanda, Tanzania & Kenya).
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Personal or educational travel experience required.
• Proven English literacy.
• Computer Literate (Microsoft Office, email, Internet)
• Excellent attention to detail.