Job Purpose

• To deliver Trust services through individual professional contribution, influence, effort and self-management in line with the Nedbank and Nedgroup Trust business strategy. To administer a portfolio of Trusts, of varying nature and complexity for the purpose of generating fees and contributing to the Client Value Proposition of Money Experts that do good as part of a full range of fiduciary services, to make Nedbank the great place to bank for our clients. 

Job Responsibilities

• Meet Income Financial Targets consistently, i.e., also be responsible for the financial viability analysis of each client, and that valid, accurate and complete fees are taken each month.
• Ensure Costs are contained, and efficiencies implemented to reduce cost to business.
• Meet all agreed client service and satisfaction objectives, measured through Client Surveys undertaken from time-to-time.
• Respond to clients within 24 hours of initial client contact; [whether through emails, telephonic or other means].
• Monitor own monthly work output to ensure any deadlines set by external parties or internal deadlines or commitments are met. Including regulatory deadlines per client are met.
• Ensure the client objectives and requirements are executed with care, skill and diligence as a Fiduciary representative of the trust and the Business.
• Manage client accounts to ensure all liabilities are paid timeously, insurances are paid, assets are managed in line with the objective of the trust instrument.
• Complaints: ensure all complaints are logged onto channel and responded within the defined SLA
• Ensure key client information on systems meets internal control requirements
• Planning clients with foresight to ensure unplanned for events can be dealt with minimal disruption to client service delivery.

Job Responsibilities Continue

• Build trusting and sound working relationships built with team members, managers, peers and cross-functional departments to deliver results to the common client.
• Proactively build relations and networks to understand the bigger picture and deliver breakthrough results and experience for clients.Comply with risk standards defined, ensure self-monitoring and appropriate corrective action taken when risk matters are raised.
• Understand and live the Nedbank Vision, Values and Goals and ascribe to the People Promise and the NEDBANK WAY.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
• Performance against targets set for regulatory compliance, risk management/risk appetite, internal audit, Market conduct and culture program and other business process obligations.
• Practice regular training to ensure knowledge about Laws, regulations and compliance is kept up to date and relevant.
• Ensure that there is sufficient representation and attendance at Stakeholder & Industry discussions e.g. FISA membership, BASA discussions, etc.

People Specification

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Fiduciary Post Graduate Diploma 
• Bachelor’s degree in law, Accounting or Tax

Essential Certifications

Preferred Certifications

• Fiduciary Institute of South Africa.

Minimum Experience Level

• 5-8 years’ experience in the fiduciary business, with most exposure to Trusts.