JOB PURPOSE

The successful candidate will be responsible to deliver an advisory service in order to attend to non-technical service activities accurately and timeously as per agreed standard operating procedures

KEY RESPONSIBILITIES

PROCESS AND GOVERNANCE

• Identify and apply known solutions to operational problems and escalate unresolved issues.
• Deliver on agreed performance targets according to set procedures and service level agreement.
• Report on transactional activities to provide timely information for decision making in area of accountability.
• Execute work in line with governance and compliance processes.
• Ensure work in progress are delivered according to the job card and applicable standards.
• Ensure vehicles are quality checked and test driven before delivered to customer.
• Control assets in workshop (keys locked away, vehicles safely stored away, workshop locked etc.) to ensure company’s assets are safeguarded.
• Adhere to all safety standards as per organisational practice, process requirements and escalate suspected transgressions.
• Manage cash outstanding to more than 3 days.
• Customer Service Index must be above 92%.

FINANCE

• Execute work activities effectively and efficiently in order to maximise financial performance.
• Ensure effective daily planning.
• Adhere to labour sales and performance targets.
• Strictly Manage WIP and Cash Outstanding to be monitored and controlled
• Correct payments obtained.
• Adhere to credit control procedures.
• Ensure that service, maintenance and warranty audit policies are adhered to.

CLIENT/CUSTOMER

• Deliver work activities adequately to satisfy internal and external customers.
• Ensure that jobs are pre-costed and invoices before customer collection, provide timeous feedback to customers if delays occur.
• All procedures followed with all customers regarding loan cars.
• Establish authorisation for extra work.
• Improve and maintain customer service indexes percentages to agreed standards.

PEOPLE

• Attend training initiatives to improve work quality and enhance own skills.
• Stay abreast of industry developments e.g. new products, warranty, maintenance.
• Ensure that all product training is attended as per KIA SA requirements.

TECHNICAL COMPETENCIES

• Occupational Health and Safety
• Trust and Integrity

MINIMUM REQUIREMENTS

• Matric
• Post Matric relevant qualification
• 5+ years’ work experience within the motor industry in a service advisor capacity with technical knowledge.
• KIA brand background would be an added advantage.