Specific Role Responsibilities

• Excellent verbal communication skills
• Ensure job cards are signed off by Technicians and Service Advisors
• Assist and advise Technicians on quotes in a timeous manner
• Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
• Follow up on parts ordered to workshop
• Book in vehicles
• Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership
• Ensure that all vehicles are test driven
• Record and report comebacks
• Ensure parts are ordered according to the parts ordering system
• Sell accessories and additional work
• Prepare quotations to be authorized
• Follow-up on sales not made

Qualifications and Experience

• Service Advisor skills, knowledge, and experience.
• Excellent people skills and the ability to work under pressure
• A minimum of 1-year experience in a Service Advisor position would be beneficial.
• A minimum of Grade 12.
• A great team player.
• Computer literacy is essential
• Motor industry experience will be an advantage
• Clear criminal record

Skills and Personal Attributes

• Problem Solving
• Attention to detail
• Customer focused
• Interpersonal