Service Advisor/Vehicle Administrator/Receptionist – Rola Haval Hermanus needed at Rola Motor Group

Minimum Requirements    

• High school diploma or equivalent
• Previous experience in the automotive industry preferred
• Strong knowledge of vehicle maintenance and repair procedures
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Detail-oriented with strong organisational skills
• Positive attitude and willingness to learn
• Proficient in computer applications and software
• Valid driver’s license and clean driving record

Duties and Responsibilities    

• Full reception, meet & greet of customers
• Provide accurate estimates of repair costs and timeframes
• Schedule service appointments and ensure that repairs are completed on time
• Communicate with technicians and parts department to ensure timely completion of repairs
• Educate customers on preventative maintenance and recommend appropriate services
• Maintain accurate records of service history and ensure that all necessary paperwork is completed accurately and on time
• Address customer concerns and complaints in a timely and professional manner
• Follow up with customers after service to ensure satisfaction and promote customer loyalty
• Ressponisble for vehicle stock control function
• Floor plan management experience
• License, registration, dealer stock daily follow-ups
• Vehicle invoicing and general administration