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Service Agent Contact Centre X5 (Distribution) Westville needed at Eskom Communications

KwaZulu-Natal Full Time Customer Service

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Job title : Service Agent Contact Centre X5 (Distribution) Westville

Job Location : KwaZulu-Natal,

Deadline : October 11, 2024

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Minimum Requirements

Qualification(s):

  • National Diploma/National N Diploma in Business in Finance/ Marketing/ Commerce/Social Sciences/Business Management at NQF6 with 240 credits

Experience:

  • 2 year’s experience in working with customers, customer relations.

Skills and Competencies

 Behavioral:

  • Integrity
  • Honesty
  • Trustworthiness
  • Professionalism
  •  Leadership:

Team Player

  • Motivating teams
  • Coaching
  • Mentoring
  • Developing

 Knowledge:

  • Eskom business
  • Standard power unit (SPU) and prepayment customer tariffs
  • Service delivery training
  • Report compilation

 Skills:

  • Computer literate
  • Time management
  • Interpersonal
  • Relationship building
  • Functional and technical
  • Problem solving
  • Analytical
  • Negotiation
  • Communication
  • Telephone
  • Stress management

Key Responsibilities

  •  Handle inbound interactions.
  •  Handle back-office activities.
  •  Handle multi-media and outbound activities.
  •  Provide and improve general customer services.
  •  Support marketing, sales and customer service processes.
  •  Perform vending, prepaid and easy pay activities.
     

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Customer Service  jobs
  • This job has expired!