Service Consultant 6 Month Contract needed at Discovery Limited

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Job title : Service Consultant 6 Month Contract

Job Location : Gauteng, Johannesburg

Deadline : July 13, 2024

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Key Purpose

Our Commissions department is looking for a great person to join their team as a service consultant to service broker houses and franchises with all related billing and commissions’ queries.

Areas of responsibility may include but not limited to

  •  Answering inbound calls timeously
  •  Dealing with predominantly telephonic and occasionally email queries
  •  Assisting franchises/brokers with Health, Life and Group Life and Vitality queries
  •  Submitting of reports to brokers
  •  Review and recommend improvements to existing processes
  •  Implement and maintain internal controls to ensure best practice
  •  Perform any other related functions requested by management

NB: The role is not limited to the key outputs mentioned above

Personal Attributes and Skills

  •  Perform a variety of administrative responsibilities
  •  Ability to multi-task and attention to detail is vital
  •  Ensure that delegated tasks are performed within proper time frames
  •  Prioritise workload and address any immediate issues as and when they arise
  •  Effective communication at all levels within the organisation (written and telephonic)
  •  Client centric servicing and positive problem solving approach
  •  Excellent time management
  •  Deadline conscious and able to work under immense pressure
  •  Work independently, but open to team work when necessary
  •  Takes responsibility for actions and projects
  •  Upholds ethics, values and demonstrates integrity
  •  Adapts to changing circumstances, new ideas and change initiatives

Education and Experience


  •  Matric Certificate
  •  1 year Call centre experience within a financial service industry


  •  1 year Call centre experience dealing with brokers
  •  1 year experience with Discovery Life products
  •  Post-graduate degree or equivalent

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • This job has expired!