Main Objectives

• The Service Desk provides excellent customer service to all staff and students for the resolution of their computing needs and problems.
• This is accomplished by the Service Desk Agent ensuring that all incoming calls are answered promptly, emails to the Division are followed up on and allocated expediently and visitors are seen to in a professional manner.

The Requirements

• Grade 12 plus approximately 2 years’ relevant experience where such experience includes working in an IT Help Desk environment
• Previous administrative experience within a computerized environment.
• Previous experience in dealing with IT queries via email and the phone and working in an IT Helpdesk environment.
• Be computer literate and be able to demonstrate an understanding of operating systems and office software, in particular Microsoft. Must be familiar with Microsoft operating systems, Microsoft Office, internet and email.