Key Performance Areas:

• Provide expert technical support for network infrastructure technologies, including Microsoft operating systems, hardware, software, antivirus, and backup systems.
• Troubleshoot and resolve issues related to internet and email connectivity, with a strong focus on routing methodologies.
• Utilize exceptional fault-finding and problem-solving skills to address technical challenges efficiently.
• Communicate effectively in English to ensure clear understanding and resolution of client issues.
• Demonstrate a customer-centric approach, delivering exceptional written and verbal communication.

Competencies:

• Some Proficiency in network infrastructure technologies, encompassing Microsoft operating systems, hardware, software, antivirus, and backup technologies.
• Some Proficiency in internet and email connectivity methodologies, including routing.
• Strong technical aptitude with exceptional fault-finding and problem-solving skills.
• Customer-centric approach with exemplary written and verbal communication abilities.

Requirements

Minimum formal Qualifications:

• Grade 12 or equivalent.
• Bachelor’s degree/ National Diploma in Computer science, Information Technology or related field.
• A+ (CompTia certification)