Job title : Service Desk Technician Tier 1
Job Location : Gauteng, Randburg
Deadline : November 02, 2024
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KEY DUTIES AND RESPONSIBILITES:
- Technical Troubleshooting
- End User Training
- Virus Detection, Removal & Prevention
- IT Infrastructure & Performance Tuning
- System Upgrades & Optimization
- Security, Backup & Recovery Solutions
- Technical & User Documentation
- Relationship Management
- Adherence to SLA for internal/external customers
- Ensure compliance of calls logged against the call logging process
- Reporting and escalation of incidents as per agreed procedures and processes
- Assisting with Ad hoc tasks (dept. moves etc.)
- Escalate work orders to the necessary resources for resolution
- Consistent feedback and follow-ups on outstanding incidents logged to Service Desk
- Communicate outages to affected staff as necessary
- First line support for all incidents logged with Service Desk
- Ensure compliance with workstation standard
- Ensure compliance with network standards
- Support Knowledge repository
- Ensure adherence to the call logging process
- Ensure adherence to all processes and procedures
BEHAVIOURAL COMPETENCIES
- Analytical Thinking
- Time Perspective
- Initiative
- Decisiveness
- Planning, Organizing & Control
- Customer service
- Verbal and written Communication skills
- Ability to learn quickly
- Troubleshooting/problem-solving skills
- Ability to work under pressure
- Adaptability
- Teamwork skills
- Interpersonal skills
- Support experience
- Integrity
- Customer service skills
- Quality of work
Special Requirements
- Willing to work extended hours.
- Willing to travel.
MINIMUM REQUIREMENTS
- Relevant IT qualification (Required)
- 3 Years’ Experience in customer service-related work environment
- ITIL V4 Foundation Certified (Preferred)
- A
- N
- Microsoft Certified System Engineer (MCSE), Microsoft Certified Professional (MCP)
- Platforms: Windows, Mac OS X, iOS, Android
- Networking: LANs / WANs, TCP / IP, VoIP, DNS, HTTP, Wireless Network, Active Directory Domain Controllers
- Hardware: Tablets, Mobile Devices, desktops, laptops, printers, scanners, projectors
- Applications: FreshService, Microsoft Azure / Netskope, InTune, MS Office O365
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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