• The Service Exchange Coordinator plays a critical role in managing and coordinating the repair and exchange of serviceable components within the organization. This role is essential for maintaining the reliability and availability of critical components, directly impacting the efficiency of service operations and customer satisfaction.
• Ensuring Operational Efficiency: The coordinator ensures that serviceable parts are efficiently repaired, refurbished, and exchanged to maintain the availability of critical components for operational needs.
• Managing Repair Processes: They oversee the entire repair process, including liaising with repair vendors, tracking repair status, and ensuring timely completion to meet service level agreements (SLAs).
• Inventory Management: The role involves monitoring the inventory levels of service exchange components, ensuring that there is an adequate stock to meet demand while avoiding overstocking.
• Customer Support: Acting as a point of contact between the service department and customers or internal stakeholders, the coordinator ensures that any issues related to component exchanges are resolved promptly.
• Supplier Management: Coordinating relationships with suppliers to ensure they provide the right goods and services at the right time, quality, and cost.
• Documentation and Reporting: They are responsible for maintaining accurate records of all exchange transactions, repair histories, and generating reports for management on the WIP and  Margin performance of the service exchange program.

Your Profile:

Education:

• Grade 12/High School Diploma
• Proven competence in advanced computer literacy
• Certificate of Competence as Office Administration
• Minimum 2 years experience in data capturing, office administration
• Minimum 2 years experience in statistical methods and/or cost accounting
• Business English proficiency: spelling, grammar and punctuation

Experience:

Experience in:

• Cost accounting & margins
• Pricing & working with foreign currencies
• Accounting software
• Aurora