Service Supervisor Field Service X2 Global Grade 10 needed at Barloworld Equipment

 Key Outputs

•  Achievement of cost centre financial targets and Key Performance Indicators
•  Resolve internal customer queries
•  Effective control of cost centre expenses and WIP
•  Ensure effective communication between team and management
•  Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
•  Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations
•  Ensure outputs of service audits are achieved and apply Barloworld Equipment leadership philosophy
•  Achievement of a team environment that enables maximum productivity and profitability (Performance management of team)
•  Competency development of team – one our training
•  On the job supervision – safety of team
•  Reporting of team Key Performance Indicators and prospects
•  Take ownership and manage all 2.9.2 appointment responsibilities

Qualification, Experience and Competencies

•  Grade12
•  Minimum of 6 years’ experience as Mechanic General, Trade Test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving Equipment Mechanic) post apprenticeship or learn ship experience.
•  Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Machines.
•  Well imbedded machine specific technical knowledge and skills.
•  Sound interpersonal and communication skills.
•  Good technical report writing skills.
•  Basic business and financial understanding.
•  Computer literate and good business writing knowledge.
•  Good and experiences on Caterpillar machine and product knowledge