Service Supervisor – Skukuza needed at MORE Family Collection

Job Expired
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Job title : Service Supervisor – Skukuza

Job Location : Mpumalanga,

Deadline : July 13, 2024

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  • Ensure consistency in services and products offered.
  • Monitor staff and patron activities to ensure that liquor regulations are obeyed.
  • Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring that the required profit margins are met.
  • Assist in developing and implementing specialty drinks including welcome, morning and evening drinks.
  • Promote optimal communication between the Kitchen and the Service team, including daily service meetings and appropriate pass management.
  • Investigate guest complaints where required.
  • The primary focus of this position is on Guest Service, yet stock control and financials form a crucial part of the duties.
  • Estimate consumption according to forecasts and schedule beverage and service equipment orders, checking delivery contents to verify quality and quantity.
  • Maintain par levels for crockery, cutlery, and glassware.
  • Review beverage menus and analyze recipes to determine labor and overhead costs and assign prices to menu items.
  • Maintain beverage and service equipment inventories and keep inventory records.
  • Ensure that the POS is managed and operated effectively, using reports to determine popular and profitable items.
  • Arrange for equipment maintenance and repairs and coordinate a variety of services such as refrigeration and ice machine services.


  • Sound knowledge of the highest level of F&B customer service in a luxury environment.
  • Sound knowledge of local, regional and international wines, and other beverages.
  • Sound knowledge of food and cooking methods, product and supply.
  • Good knowledge and understanding of stock procedures and control.
  • Good knowledge on the operation of all appliances and equipment.
  • Good knowledge of hygiene and all cleaning products used.
  • Basic knowledge of planning, budgeting and departmental administration.


  • Excellent attention to detail.
  • Guest focus philosophy, living the MORE brand and driving the MORE experience.
  • Excellent communication skills (written and verbal), practicing honest communication.
  • Team player with positive attitude, enthusiasm, and emotional control.
  • Excellent time management and self-discipline, interpersonal & solution seeking skills.
  • Proactive, use initiative and creative flair when required.
  • Committed and loyal, adaptable, and flexible.
  • Must work accurately under pressure.
  • People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

How to Apply for this Offer

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  • This job has expired!