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Service Support Enthusiast needed at Liberty Group South Africa

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Job title : Service Support Enthusiast

Job Location : Gauteng, Johannesburg

Deadline : December 04, 2024

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Purpose

  • To deliver operations administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).None

Minimum Experience

  • Administration (Basic)
  • Business Administration Skills (Intermediate)
  • Customer Relationship Management (Basic)
  • Organisation and Attention to Detail (Basic)
  • Interpersonal Effectiveness (Basic)
  • Problem Solving and Analysis (Basic)
  • Teamwork and Cooperation (Basic)
  • Customer service orientation (Basic)
  • Communicating with Impact (Basic)
  • Customer Orientation (Basic)
  • Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration
  • 2019-411101 – General Clerk
  • Resolve customer queries effectively or alternatively, escalate unresolved queries for resolution in accordance with operational goals and standards.
  • Contribute to efficient operational cost management by suggesting ideas to enhance cost effectiveness.
  • Plan for, administer and process operations related tasks and activities effectively and efficiently in alignment with performance objectives.
  • Support financial transactions by providing administrative support services in line with set standards.
  • Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
  • Proactively identify problems, apply known solutions and escalate more difficult problems.
  • Plan for task execution and adjust priorities against an established plan.
  • Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
  • Adhere to specified standards, policies and procedures to prevent potential losses/wastage.
  • Contribute positively to own area-specific knowledge improvement.
  • Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
  • SKILLED Technical & Academically Qualified Junior Management/Supervisors/Foremen/Superintendents
  • 1 – 2 years experience in a similar environment
  • 1M

Minimum Qualifications

  • Administration (Basic)
  • Business Administration Skills (Intermediate)
  • Customer Relationship Management (Basic)
  • Organisation and Attention to Detail (Basic)
  • Interpersonal Effectiveness (Basic)
  • Problem Solving and Analysis (Basic)
  • Teamwork and Cooperation (Basic)
  • Customer service orientation (Basic)
  • Communicating with Impact (Basic)
  • Customer Orientation (Basic)
  • Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration
  • 2019-411101 – General Clerk
  • Resolve customer queries effectively or alternatively, escalate unresolved queries for resolution in accordance with operational goals and standards.
  • Contribute to efficient operational cost management by suggesting ideas to enhance cost effectiveness.
  • Plan for, administer and process operations related tasks and activities effectively and efficiently in alignment with performance objectives.
  • Support financial transactions by providing administrative support services in line with set standards.
  • Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
  • Proactively identify problems, apply known solutions and escalate more difficult problems.
  • Plan for task execution and adjust priorities against an established plan.
  • Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
  • Adhere to specified standards, policies and procedures to prevent potential losses/wastage.
  • Contribute positively to own area-specific knowledge improvement.
  • Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
  • SKILLED Technical & Academically Qualified Junior Management/Supervisors/Foremen/Superintendents
  • 1 – 2 years experience in a similar environment
  • 1M

Additional Minimum Qualifications

  • To deliver operations administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).None

Outputs

  • To deliver operations administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).None

How to Apply for this Offer

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