Shop Assistant (Greenstone) needed at Toys R Us and Babies R Us South Africa

Job purpose:

• Maximizing sales by effectively delivering AWESOME customer service and providing customers with a WOW experience

Key Skills needed:

•  Sales driven
•  Fantastic customer service skills
•  Tenacious
•  Highly motivated and target driven
•  Excellent selling and communication skills
•  Merchandising

Key Performance Areas

•  Providing AWESOME customer service to give customer a WOW experience
•  Attend to unique and individual shopping needs of each customer and always put the Customer first
•  Ensuring that customers receive prompt and relevant service on the sales floor and by telephone
•  Adhere to all basic customer service standards
•  Determining customers’ requirements and advising on product range, price and warranties
•  Demonstrating, explaining and advising on products to customers
•  Selling goods and most importantly add on sales and services
•  Ensuring that goods are correctly priced and displayed
•  Ensure promotions are executed timeously and execution is planned in advance
•  Adherence to all merchandising/layouts and housekeeping standards and schedules
•  Preparation, implementation and maintenance of all advertised sales promotions timeously
•  Reporting on fast and slow sellers to the Store Manager
•  Participating in stock takes and stock counts
•  Minimize stock loss
•  Minimize expenses in area of responsibility
•  Maximize sales in all areas
•  Protect Company’s assets in area of responsibility

Entry Requirement

•  Matric Certificate
•  6 (six) months retail experience
•  Must have own or reliable transport to be able to work shifts

General

• To undertake any other relevant duties requested by Senior Management
• To undertake all mandatory and service training as required
• Maintaining the strict confidentiality of all information
• To undertake an appraisal and personal development review regularly
• To take responsibility and accountability for being up to date with current SOP’s
• Co-operating fully in the introduction of any new technology and new methods.