Job Expired
Job title : SIU Team Leader
Job Location : Western Cape, Cape Town
Deadline : November 04, 2024
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Job Description
- To effectively manage staff, motor and non -motor investigators, the processes, procedures , systems and departments accompanying this , in order to maximize gains , minimize losses and minimize costs
Internal Process:
- Staff day to day Management
- Allocate, check validate all claims allocated to the team
- Conduct final interviews on problematic claims
- Complaint handling of any issues arising during claims validation or following the outcomes of any claim dealt with by the team members
- Report monthly on progress, successes and failures of the team to stakeholders
- Assist /influence other areas of the business once an investigation is concluded i.e report on the quality of sale/policy wording and application or adjustment of underwriting criteria
- Report on any risks identified and suggested controls and report any other failures which influences the merits of an investigation
- Enhance service delivery in the claims departments
- Contribute to optimizing work practices and procedures via suggestions
- Upskill / influence claims advisors by sharing knowledge
- Effectively build, maintain and manage relationships with clients, brokers, service providers and business partners.
- Achieve minimum standards with regards to saving ratios, turnaround time,
- Customer satisfaction scores, ombudsman overturned ratios and expense ratios
Minimum Job Requirements (Skills, Experience and Qualification)
- Matric
- 3 Team Management experience
- 3 years relevant investigation / claims experience
- Knowledge of criminal procedure act (51 of 1977) as advantageous
- Knowledge of policy wording, conditions and application (preferable STI)
- Appropriate Insurance qualification
- Qualifications investigation of crime (Detective course) & Vehicle Crime Investigation (Preferable)
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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