SIU Team Leader needed at Old Mutual

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Job title : SIU Team Leader

Job Location : Western Cape, Cape Town

Deadline : November 04, 2024

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Job Description

  • To effectively manage staff, motor and non -motor investigators, the processes, procedures , systems and departments accompanying this , in order to maximize gains , minimize losses and minimize costs

Internal Process:

  • Staff day to day Management
  • Allocate, check validate all claims allocated to the team
  • Conduct final interviews on problematic claims
  • Complaint handling of any issues arising during claims validation or following the outcomes of any claim dealt with by the team members
  • Report monthly on progress, successes and failures of the team to stakeholders
  • Assist /influence other areas of the business once an investigation is concluded i.e report on the quality of sale/policy wording and application or adjustment of underwriting criteria
  • Report on any risks identified and suggested controls and report any other failures which influences the merits of an investigation
  • Enhance service delivery in the claims departments
  • Contribute to optimizing work practices and procedures via suggestions
  • Upskill / influence claims advisors by sharing knowledge
  • Effectively build, maintain and manage relationships with clients, brokers, service providers and business partners.
  • Achieve minimum standards with regards to saving ratios, turnaround time,
  • Customer satisfaction scores, ombudsman overturned ratios and expense ratios

Minimum Job Requirements (Skills, Experience and Qualification)

  • Matric
  • 3 Team Management experience
  • 3 years relevant investigation / claims experience
  • Knowledge of criminal procedure act (51 of 1977) as advantageous
  • Knowledge of policy wording, conditions and application (preferable STI)
  • Appropriate Insurance qualification
  • Qualifications investigation of crime (Detective course) & Vehicle Crime Investigation (Preferable)

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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  • This job has expired!

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