Slots Floor Supervisor (Cape Town) needed at Sun International

Job Purpose

• Supervises and monitors the slots operation thereby ensuring that internal (SOP and ICS) and external (legislative) standards and procedures are maintained.

Duties and Responsibilities include

Supervise GSA’s:

• Manages employees to ensure that staff uniform, hygiene and appearance is maintained
• Identifies performance gaps
• Coaching and on job training
• Identifies and addresses misconduct issues
• Keeps records of coaching discussions
• Performance contracting, reviews and development

Shift Supervision:

• Supervising staff appearance and gaming floor appearance/ functioning of equipment and systems
• Completes registers (e.g. unclaimed monies, key, radio, etc)
• Shift briefings / handovers / shift reports / dispute handling
• Stock management (e.g. numbered stationery, registers, voucher books, MVG cards, collateral etc)
• Regular tracking of business levels
• Enables GSAs on shift system
• Completes casino admin paperwork
• Completes and forwards customer transaction reports
• Calculates and disburses discretionary/ complimentary spend
• Validates and authorises jackpot payouts as required / limits
• Identifies, investigates and resolves transactional errors and disputes
• Follows up on fault logging with Technical until resolution 

Requirements

Minimum Requirements

Education

• Matric / Grade 12 (or equivalent)

Experience

• 1 year experience as a GSA or previous Supervisory experience preferably obtained in the gaming industry
• Supervisory qualification (preferred)

Work conditions and special requirements 

• Gaming licence
• Ability to work shifts that meet operational requirements
• Mobility and ability to move around as per job requirements (ability to stand while working for long periods of time)
• Vision, hearing, speaking and literacy

Skills and Competencies

Core & Personal Behavioural Competencies 

• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Handling conflict
• Checking
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• Presentable

Technical / Proficiency Competencies

• English verbal communication skills
• Numerical skills (calculations of large numbers)
• Slots Products – Machine card transactions, Smart card adjustments, pay-outs
• Loyalty Programme product knowledge
• Use Slots equipment – Machine types, manufacturer, denomination, payable, functionality, diagnostic functions.
• Compliance procedures and regulations
• Basic responsible gambling principles
• Proficient computer skills