Job Purpose

• To service the Slots Floor to the highest standards of efficiency, security and customer satisfaction, in accordance with company policies and procedures and Gaming Board Rules and Regulations.

Qualifications

• Formal Qualifications

Minimum:

• Matric

Minimum Requirements

• Prior Experience

Minimum:

• Excellent communication skills and be able to work with figures.
• Intermediate skills in using Microsoft Office (Word, Excel and Outlook)

Main Resposibilites

• Execute customer service by ensuring that the guests’ needs are identified by answering promptly any calls for assistance and assisting guests in any situation relating to the playing of machines.
• Interact with guests whilst serving them in a friendly and helpful manner in accordance with the company’s mission statement.
• Ensure that guests can use cashless cards.
• Ensure strict adherence to company procedures, gaming board rules and regulations.
• Execute designated Floor Duties
• Perform staffing duties
• Adhere to company policy & procedures