Key job responsibilities

• Innovate on behalf of customers to deliver exceptional support experiences
• Lead the creation of product strategy and vision for AWS Support services
• Seek buy-in for the product vision across the organization
• Work backwards from customer needs to design customer-centric experiences
• Prioritize initiatives and create product roadmaps
• Establish metrics and key performance indicators to manage the business
• Develop business requirements and user stories
• Work closely with engineering teams and designers to deliver results

BASIC QUALIFICATIONS

• Bachelor’s degree
• 7+ years of technical product or program management experience and experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product and experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

PREFERRED QUALIFICATIONS

• Master’s degree
• Strong understanding of the cloud industry Experience creating services offerings for enterprise-level customers
• Experience creating B2B service offerings that cater to a wide audience
• Experience with customer support workflows and experience in managing front-end console products