About The Role

• At KingMakers, we are committed to providing a seamless and world-class digital sports entertainment experience to our customers across both retail and online platforms. As a Service Operations Centre Engineer, you will play a crucial role in ensuring maximum service availability, performance, and reliability of our proprietary sports-tech platform.
• This role requires a proactive and analytical mindset, working in a 2-shift rotation to provide 24/7 operational coverage. You will not only react to system incidents but also anticipate and prevent potential failures, collaborating closely with other technical teams to drive continuous improvement.

What you will be doing:

• Ensure system stability and performance through proactive monitoring, alerting, and diagnostics
• Identify, troubleshoot, and resolve issues in production systems and networks
• Manage and resolve incident tickets, escalating when necessary to minimize downtime
• Act as a subject matter expert (SME) for the systems and services under your scope
• Provide technical support to Engineering and other technical teams
• Contribute to problem management and root cause analysis to improve system resilience
• Support disaster recovery procedures and system maintenance activities
• Collaborate with the Engineering team during releases and system upgrades
• Continuously document processes and system health checks to enhance operational efficiency

Requirements

• Strong experience with Microsoft Server OS and basic administration
• Familiarity with Linux-based operating systems
• Hands-on experience with monitoring tools such as Prometheus, Grafana, Kibana, PagerDuty, or Site24x7
• Experience working with cloud environments, ideally Microsoft Azure or AWS
• Basic knowledge of SQL databases and the ability to write simple queries
• Understanding of networking fundamentals (TCP/IP, DNS, routing)
• Experience with incident management processes and familiarity with ITIL best practices
• Knowledge of scripting languages (Bash, Python) for automation is a plus
• Experience using JIRA and Confluence for documentation and issue tracking
• Excellent communication skills in English, both written and verbal