Job Description

Responsibilities

• Understand the local clients’ current and future needs and develop RBS services in line with global policies accordingly
• Support sales and marketing activities. This may be through direct involvement in the sales process or through provision of technical or commercial support to local staff
• Work closely with the Retail Support platform (RS) and supervise the missions for key accounts
• Manage the RBS local team to ensure a consistent approach is adopted and to ensure best in class quality for execution
• Maintain effective working relationships with key people within the Businesses by ensuring an appropriate level of interaction
• Liaise with external bodies to ensure that SGS is properly represented in discussions linked to RBS topics
• Manage and monitor resources so that customers’ needs are met in a accurate and timely manner
• At all times, comply with SGS Code of Integrity and Professional Conduct and Impartiality Policy
• At all times adopt a safe behaviour by exercising due regard for health and safety to himself/herself, colleagues and clients, in line with the Company’s policies and procedures
• Where applicable, implement Integrity procedures, make sure these procedures are effective and provide expected results (reporting)
• Conduct social compliance audits and maintain APSCA CSCA status. Improve operational management systems, processes, and best practices to enhance efficiency and effectiveness of RBS Program
• Manage and supervise the RBS workforce, including task allocation, setting deadlines, and monitoring performance
• Formulate strategic and operational objectives aligned with organizational goals
• Analyze operational data to identify opportunities for improving processes
• Perform quality controls and monitor Key Performance Indicators (KPIs) to ensure consistent, high-quality output
• Implement corrective actions to improve processes
• Utilise approved resources and systems to execute operational activities
• Ensure resources have the required tools to execute tasks according the company Management System requirements and policies
• Prepare monthly business commentary reports, status reports of service delivery and execution
• Preparation of forecasts and budgets
• Implementation of and compliance with the SGS Management System requirements
• Work closely with support services (Technical, Sales, KAM, HR, Finance, IT, Procurement)
• Attend management meetings
• Training of resources where relevant
• Keep abreast of competitors and market developments
• Identify opportunities that will support the business’s strategy and the active promotion of SGS services
• Achieve set KPI’s
• Business travel
• Client liaison
• Other reasonable miscellaneous duties assigned to you by your Manager

Qualifications

• Tertiary qualification in relevant field
• Strong knowledge of supply chain approaches such as social compliance codes and quality management systems
• Must be APSCA CSCA registered

Experience

• 3 yrs. experience in operations management
• 3 yrs. experience in people management
• 3 yrs. experience in process management
• Experience in ISO management systems and social compliance standards
• Minimum 3 years in similar role

Must have hands-on experience in the following:

• Managing supply chains either directly or in support of a retailer programme
• Social compliance Auditing and managing auditors
• Business development and meeting targets
• Client Account Management
• Experience in customer service and liaison