Social Media Engagement Manager needed at Accenture
Job title : Social Media Engagement Manager
Job Location : Western Cape, Cape Town
Deadline : April 21, 2025
Quick Recommended Links
- Social Media Engagement Manager Overview The Social Media Engagement Manager is the first point of contact for the online community, ensuring meaningful interactions and providing support.
- This role involves monitoring trends, addressing concerns, and sharing key insights with the creative team to keep the community engaged and heard.
- Responsibilities Manage daily interactions for a telecom brand, including responding to queries, collaborating with service team, engaging with users, posting content, and flagging issues.
- Monitor social media trends and identify potential risks to brand reputation.
- Work one weekend every three weeks (5 hours per day) to continue engagement and support.
- Maintain and update client FAQ documents to ensure accurate and efficient responses.
- Requirements 3- 4 years of experience in community or engagement management or customer experience.
- Diploma in Digital Marketing or a related field.
- Strong attention to detail and ability to work independently.
- Proficiency in Khoros (required). Familiarity with Sprinklr, Sprout, or BrandWatch (preferred, with training available).
- Excellent communication and collaboration skills.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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