Software Support Analyst – Cape Town needed at MRI Software
Job title : Software Support Analyst – Cape Town
Job Location : Western Cape, Cape Town
Deadline : May 17, 2024
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Responsibilities include:
- Develop a deep understanding of both the functional and technical aspects of the Property Management X product suite
- Thoroughly test client issues to recreate and assist in determining root cause
- Using MRI support tool, track and resolve client issues in a timely manner following appropriate Support procedures
- Actively monitor issues to ensure they are resolved within clients’ Service Level Agreements
- Attend client status meetings to review open issues
- Effectively and proactively manage client expectations
- Foster positive relationships with clients to ensure client retention
- Clearly document issue resolutions and confirm client understanding for closure of support cases
- Perform and participate in on-going system training and knowledge transfer with internal personnel across departments
- Actively participate in Transition to Support meetings to ensure successful knowledge transfer from implementation to support
- Log, test, track, coordinate deployment activities, and perform system testing as needed to achieve a successful upgrade
- Approach all circumstances and interactions in a professional manner
- Adhere to all internal policies and procedures as required by the Information Security Management Team
Requirements:
- Proven experience in researching and resolving client issues (2 years +)
- Software testing and troubleshooting experience
- Flexibility and passion for delivering outstanding service
- Interpersonal skills coupled with the ability to work across departmental boundaries
- Excellent written and oral communication skills
- Excellent analytical skills
- Ability to work (individually and as part of a team) in a fast-paced environment, work on multiple projects, multi-task, define deliverables, and meet established deadlines
- Professional image and appearance
- Must be fluent in English
Preferences:
- BA/BS in Business or Computer Science or equivalent experience
- Knowledge of SQL and relational database structure
- Technically proficient
- Real estate knowledge and experience
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now