Main Purpose of the Job

• Responsible for maintaining and optimizing the software systems critical to mining operations.
• This role requires a proactive individual with a strong technical background, excellent problem-solving skills, and the ability to work in a challenging and dynamic environment.
• The Software Technician will assist the Account Manager with rolling out, troubleshooting, and maintaining software at client premises.

Education, experience and competencies

• Matric/Grade 12 preferably with Mathematics and Science
• National Diploma in Computer Science, Information Technology or related field (Trade – advantage)
• Certifications in A+, N+ and S+
• 2 years ‘experience in software support, preferably in a mining environment.
• Own Transport and valid driver’s license (willing to travel and work overtime)

Responsibilities

• Maintain and provide 1stline support for all Field Technician tablets on site
• BEAMS site administration and infrastructure maintenance
• Provide weekly BEAMS reports for Technical Superintendent and Account Manager
• Analysis of raw data and providing findings report to Technical Superintendent
• On-site Network troubleshooting and maintenance
• Ability to configure and troubleshoot Routers
• Provide remote support using remote software like Team Viewer and AnyDesk
• Assist in reviewing, maintaining, and recommending improvements to Systems
• Performance routine maintenance.
• Ensure upgrades and repairs on lamproom test stations, pocket tag test stations & lamproom integrations
• Roll out, troubleshoot and maintain software
• Provide Incident reports to Technical Superintendent
• Participate in testing and validation of proximity detection systems in simulated and Field environments
• Provide training and support for clients on software functionalities
• Create and maintain technical documentation, including system configurations, troubleshooting guides, and user manuals