Position Overview: 

• The primary responsibility of the Consultant is to deliver high-value, consultative services to our clients in North America, ensuring the successful adoption and optimization of our software solutions. This role involves working closely with clients to understand their business objectives, guiding them through implementation, and providing strategic recommendations on best practices, upgrades, and migrations.
• As a trusted advisor, the Consultant must be adept at evaluating client needs and translating them into effective, scalable solutions using our product suite. This requires a deep understanding of both our software and the industries we serve. The Consultant will play a key role in both implementation execution and broader business process consulting to drive successful outcomes.

Key Responsibilities

• Engage with clients to assess business needs, pain points, and long-term objectives.
• Provide expert recommendations on software configuration, integration, and process improvements.
• Act as a trusted advisor to clients, helping them leverage our solutions to achieve operational efficiencies.
• Lead and support software implementations, including installation, configuration, data migration, and validation.
• Provide hands-on guidance to clients throughout the deployment process, ensuring best practices are followed.
• Troubleshoot and resolve technical issues that may arise during setup and migration.
• Conduct in-depth training sessions for end-users, ensuring successful system adoption.
• Develop comprehensive documentation, including user guides, process workflows, and training materials.
• Offer ongoing knowledge transfer to empower clients to maintain and optimize their solutions.
• Work closely with project managers to ensure project milestones, deliverables, and budgets are met.
• Effectively manage multiple client projects through proactive planning, prioritization, and clear communication.
• Collaborate cross-functionally with internal teams, including product, support, and sales, to drive client success.
• Stay updated on product enhancements and industry trends to provide the best strategic guidance.
• Identify opportunities for process improvement within client implementations and internal methodologies.
• Contribute to refining best practices for software deployment and business consulting.
• Support the Professional Services Manager and project team on billable client engagements.
• Assist in project escalations and complex issue resolution when required.
• Participate in internal initiatives aimed at improving service delivery.

Required Skills & Attributes:

• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Excellent communication and active listening skills, with the ability to build rapport with clients.
• Self-motivated, adaptable, and able to work independently while managing multiple priorities.
• Detail-oriented with strong organizational skills and the ability to track and manage project deliverables.
• A collaborative mindset, with experience working alongside project managers and cross-functional teams.
• Ability to work in a fast-paced environment, delivering multiple projects while maintaining high client satisfaction.
• Comfortable working US hours to support North American clients.

Preferred Experience:

• 1-2 years of experience in a consulting, implementation, or business process optimization role.
• Experience in software implementation, configuration, data migration, or system integration is highly desirable.
• Prior exposure to technical support, product consultancy, or business analysis is a plus.

Education

• Bachelor’s degree beneficial.