Requirements

• Diploma in Business Analysis / B Degree
• 5-10 years’ experience in financial services industry
• Financial Product servicing/support experience
• Proficient in MS Office Packages (MS Outlook, MS Word, MS Powerpoint, MS Excel)
• Strong Verbal Articulation, Strong Documentation and Strong Relationship Building Skills

Duties & Responsibilities

• Provide technical product support to the Solutions team and other stakeholder areas.
• Develop and maintain relationships with various internal and external stakeholders, such as IT, distribution, legal & compliance, service, claims and marketing.
• Identify, investigate and analyse problems faced by business and product owners; propose documented processes / solutions that fully address the business requirements needed to optimise the business.
• Investigate and analyse alternative solutions and propose the best approach to meet a business needs- Develop solutions that encompass the entire system (people, process and technology)
• Assist with quotations, policy amendments/reconstructions, competitor research and data analysis to produce insights into design and pricing models for insurance solutions.
• Assist with processing of new business applications, including client due diligence and application of internal business checks and controls.
• Ensure technical product and legislative knowledge are always current to propose the most relevant and innovative client solutions and comply with legislative and governance requirements.
• Contribute to continuous innovation in solution design and processes through the development, sharing and implementation of new ideas.
• Effectively manage time and ensure optimal productivity.