Job title : Solutions Consultant – Technical and Infrastructure
Job Location : Gauteng, Johannesburg
Deadline : October 30, 2024
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Key Responsibilities
- The Solution Consultant assists the customer to ensure business relevant solutions are implemented and maintained and assists SYSPRO to achieve ALF retention and growth.
- Provide support and or technical assistance related to the SYSPRO product.
- Facilitate proof of concept and functional specification documentation.
- Prepare quotations.
- Troubleshoot and resolve technical issues related to SYSPRO, including server and SQL issues.
- Monitor server resources and ensure optimal performance.
- Communicate effectively with clients to understand their issues and provide timely solutions.
- Work closely with other IT team members and departments to resolve complex issues.
- Participate in team meetings and contribute to continuous improvement initiatives.
- Create and maintain technical documentation for troubleshooting procedures and system configurations.
- Prepare reports on Technical Assessments and provide feedback to customers.
- Analyze and identify the root cause of issues, recommending and implementing solutions.
- Stay updated with the latest SYSPRO updates and industry trends to provide proactive support.
Skills, Knowledge and Expertise
Qualifications and Experience
- Senior certificate or NQF 4 equivalent.
- B.Com IT or equivalent IT Qualification
- PPIM will be advantageous.
- 1-2 years SYSPRO experience
- SYSPRO LearnIT Qualifications advantageous
- SYSPRO Certifications advantageous
- BI and or SYSPRO Embedded Analytics experience advantageous
Skills Required
- Strong channel Industry knowledge
- Strong influential ability
- Strong business development abilities
- Project management
- Excellent communication skills
- Microsoft Operating Systems
- Microsoft SQL Server Management
- SYSPRO ERP Knowledge
- System Administration and Integration
- System Analysis and Troubleshooting
- Documentation and Reporting
- Communication and Collaboration
- Project Management
Knowledge
- Minimum 2 years’ business process experience.
- Minimum 2 years’ SYSPRO product experience.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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