South African Collections Business Partner needed at AIG

Responsibilities

• Country Lead of the full Collections function, including full oversight of SA Collections Shared Services Centre in Manila
• Manage the collection of over $30 million Premium Receivables for South Africa.
• Direct Reports (3) and overall staff (19), Shared Service centre team (16).
• Works closely with Country, Zonal Business leaders, including CFO and Regional Stakeholders, Shared Service Centers to ensure support of Policy services and Collections tasks across Commercial & Consumer Lines
• Provides onsite management and decision making for South Africa
• KPI’s – Monitoring ageing figures, both value and item count
• Manage and work closely with local office and the business to ensure all credit targets meet or exceed the requirements set by Corporate and Regional directives
• Co-ordinate and manage bad debt (FAS5) provisions
• Monitoring Goals & Objectives for the respective teams
• Act as SME for South Africa/ AIGShared services
• Work closely with SSC and ensure adherence to SLA’s
• Responsible for the maintenance of the Global Live Ledger/AR subledger
• Responsible for all Receivables reporting for South Africa
• Provide guidance on query management and remedial action in accordance with Receivables SLA
• Support and implement ongoing Optimization initiatives
• Represent Receivables on all business-related projects
• Communicate with EMEA Receivables management on key objectives and business performance
• Ensure adherence to all Compliance, regulatory and SOX requirements

Governance Committees:

• Credit Committee (Responsible)
• AIG Outsourcing Committee (Participant)
• Capital Management (Participant)
• SAIA Premium Collections Forum (Participant)