4 weeks ago
Job title : Spa Manager – Cape Town
Job Location : Western Cape, Cape Town
Deadline : September 19, 2024
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Primary Responsibilities Include:
- Responsible for manager the day-to-day operation of the Spa.
- Actively participate in establishing and meeting annual objectives and KPIs for your area.
- Participate in the preparation of the annual budget and is responsible for ensuring compliance.
- Actively participate in achieving the Spa’s objectives, communicate the strategy and management objectives to the department and ensure their implementation.
- Control operating expenses, monitor annual budget and forecasts, review monthly financial statements, implement inventory control and purchasing procedures.
- Establish beneficial partnerships with all suppliers of products, equipment and supplies that include competitive pricing, technical assistance, training programs and joint promotions.
- Update spa product offerings based on current global customer and industry trends, anticipating future market trends.
- Work closely with the Sales and Marketing department to ensure cross-selling and marketing of the Spa to group guests and external clients.
- Enhance the guest experience, grow the repeat customer base, and create wellness experiences that fit guest interests and levels and exceed guest expectations.
- Review guest feedback and complaints with the leadership team and ensure appropriate corrective action and resolution of service complaints or suggestions are taken with open and clear communication.
- Planning and maintaining of operational supplies.
- Planning staff schedules/leave plans so they do not interfere with revenue targets or peak seasons.
- Ensure the department meets the required Leading Quality Assurance standards.
- Ensure the department’s operational budget is in line and that all costs are strictly controlled without any compromise on brand standards.
- Ensure all reports are completed timeously.
- Ensure all employees have a complete understanding and adherence to Spa policies and procedures.
- Ensure all employees adhere to the established standards of hygiene and grooming.
- Conduct daily briefings and monthly operational meetings for entire team.
- Identify and plan training needs in liaison with the Learning and Development Manager.
- Ensure regular “refresher” courses for existing employees are conducted in liaison with the Learning and Development Manager.
- Adhere and implement policies and procedures which are laid down by the hotel for improving the performance and operations.
- Coordinate with other departments to ensure smooth operations, cleanliness and maintenance of the Spa and gym equipment.
- Continuously be in touch with guests to receive first hand feedback regarding their experience.
- Attending relevant hotel meetings as and when required.
- To be aware of direct competitors in your competitive set.
- Co-coordinating the procurement of new supplies and products for all retail products offered at the Spa.
Requirements
What You Bring:
- Familiarity with a variety of spa treatments, massage techniques and holistic therapies, as well as an understanding of safety and sanitation standards.
- Ability to efficiently manage the spa budget, control costs, maximize revenue and ensure business profitability.
- Minimum 5-year proven experience in a management position in a Spa or similar operational role.
- Experience in a luxury hotel -advantageous
- Strong Leadership, team, and communication skills are essential
- Knowledge of cost analysis, financial management, and budgeting techniques
- Effective verbal and written communication skills and ability to communicate across all levels.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Hospitality / Hotel / Restaurant jobs