Spa Manager needed at The Capital Hotels, Apartments & Resorts

Description:

• The Spa Manager oversees the daily operations of a spa facility, ensuring an exceptional guest experience, efficient staff management, and adherence to health and safety regulations. This role includes managing spa services, coordinating with therapists and aestheticians, overseeing inventory and supplies, handling customer service concerns, and driving business growth through marketing and sales strategies.

Minimum Requirements:

• Matric
• 2 Year minimum Beauty Diploma, preferably CIDESCO, SAAHSP and/or ITEC
• Minimum of 3 years’ experience as a Spa Manager in a reputable Spa
• Must be qualified in the following: massage, facials, manicures, pedicures, waxing, wraps.
• Flexible and strong upselling skills
• Hands-on Problem-Solving approach and the ability to remain calm under pressure
• Customer service driven with outstanding communication and active listening skills
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail and knowledge of spa services, treatments, and industry trends
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills