Key Deliverables / Primary Functions

• Monitors and reports on service levels   
• Owns the “front office” – all of the customer/user experience: Service Desk, Service Level Management, Customer Relationship, Availability   
• Ensure that existing services stay up and running  
• Once a call is logged by CFC, the SDM need to track this until resolved with the service providers of which Openserve is by far the biggest.

Core Functional Skills & Knowledge

• Computer Literacy
• Telephone Etiquette
• Interpersonal skills
• Communication
• Professionalism
• Punctuality
• Time and Priority Management
• Office Management
• Business Writing
• Editing and Proof reading
• Deadline Mangement

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Commerce or IT/Engineering
• OR NQF 4: Grade 12

Experience
5 years’ relevant experience  

OR if Grade 12; 7 years relevant experience