Key Deliverables / Primary Functions

• Acts as the customer facing interface between Customer/Account and 3rd parties 
• Be first point of escalating for service delivery complaints (all priority levels) with support teams 
• Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement 
• Manage Due Diligence reports and Proposals for new clients
• Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies.
• Create and maintain technical infrastructure standards & procedure. 
• Evaluate operational compliance and assist in audit reviews. 
• Participate in technical design and assist in defining thresholds for monitoring and support.  
• Actively identify any contribute or manage of risk.
• Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors.
• Operational standby and afterhours work as required for projects and 24×7 Operations

Core Functional Skills & Capabilities

• Communication
• Teamwork
• Risk Management
• Commvault
• Meeting Customer Expectations

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage

Experience

• 5 years’ experience in modern data protection strategies, with a key focus on Commvault and workflows, API’s and Automation

OR

• 7 years’ experience in modern data protection strategies, with a key focus on Commvault and workflows, API’s and Automation