Specialist: Access Network Support (MN) needed at Telkom

Core Description

• Responsible for operational service support to network operations role-players on access and core networkelements deployed and circuits provisioned with the view of meeting all specifi ed and desired companytargets and objectives. Interfacing and management of service providers as well as network assurance andcustomer satisfaction.
• Act as a subject matter expert on network and product performance to ensure apositive customer experience.

Job Responsibilities

• Manage and interface with service suppliers/ vendors on SLA/ KPI/ compliance/ for current and newtechnology introductions
• Advise on access network technology related assurance/ fulfi llment issues
• Analyse and advise on the current network design/ optimization
• Act as subject matter expert on access network/ core technology and products and services
• Evaluation of network design changes and manage/ advise on software patches
• Ensure all the network equipment installed are functional and comply with operational readiness standards
• Advise on and compile processes, work fl ow diagrams and design procedures
• Identify which services need to be improved on and how
• Evaluate network performance and provide directives to improve the network performance and customerexperience
• Manage new services/ products and support integrations into the network
• Manage and control change requests into the network
• Coordinate all network stakeholders and provide cross functional support
• Manage the currently deployed network capacity and dimensioning
•  Report on network and product performance and improvement.

Core Competencies

FUNCTIONAL KNOWLEDGE

• Customer experience; All access network technology types; Core/ Mobile technologies; Wireless technology; New generation network technology; Customer premises equipment; Business Processes; Project Management; Monitoring Systems; Contractor Management/ interface

FUNCTIONAL SKILLS

• Analytical Thinking; Team player; Technical Problem Solving; Cross Functional Teamwork; Report WritingTechniques; Ability to communicate through all management levels; Trend Analysis; Persuasion; Presentation; Customer experience

ATTITUDES/ LEADERSHIP COMPETENCIES

• Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities;Examining information; Adopting practical approaches
• Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
• Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
• People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people;Convincing people; Interacting with people
• Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people;Valuing individuals; Team working; Values Aligned with company Values

Certifications

• None

Education

• NQF 6: 3 year Diploma/ National Diploma in Telecommunication or Engineering

Experience

• 5 Years relevant experience

Additional Information

Special Requirements

• None

Physical Requirements

• None

Key Stakeholders

• Customers
• Suppliers/ Service Providers
• Partners
• Internal customers
• External customers