To provide first and second line technical support to stakeholders, troubleshooting and resolving defined requests ranging from user management to more complex requests by conducting analysis, diagnosis and resolution of technology related problems, ensuring service stability.

QUALIFICATIONS

• First Degree in Information Technology
• Salesforce Certification
• 8-10 years production support experience including working from a support queue managing SLAs and working with end users
• Proven ability to design and implement new processes and facilitate user adoption

ADDITIONAL INFORMATION

Behavioural Competencies:

• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Developing Expertise
• Examining Information

Technical Competencies:

• IT Programme Management
• Service Management Processes
• IT Applications
• Stakeholder Management
• Incident and Problem Management