Key Performance Areas

Demand Management

• Collaborate with BRMs and business stakeholders to identify, capture, and prioritize IT demands, ensuring alignment with strategic goals.
• Maintain and manage a centralized IT demand pipeline, providing visibility and transparency to stakeholders.
• Ensure business cases are developed by the stakeholders have clear objectives, value propositions and ROI analysis.

Performance Monitoring and Project Management

• Track and measure the delivery and performance of IT projects and services against business expectations.
• Identify performance indicators for programs to be monitored.
• Ensure program or project adheres to relevant legal regulations, industry standards and organisational policies.
• Document and monitor performance of the department’s operational plans and performance of the ICT Strategy.
• Monitor to ensure that implementation is in harmony with the project or program specific operational plans, and report regularly on all activities.
• Monitor an execution of ICT programmes and/or project spanning multiple environments to ensure that they are successfully delivered at the required quality standards as per the business expectations.
• Monitor and track management of ICTs demand management Risk register and implementation of resolutions.
• Monitor and track management of ICTs demand management Audit tracking report and implementation of resolutions.

Operational Management

• Coordinate ICT personnel to ensure efficient monitoring and evaluation of all projects.
• Develop an effective communication framework to enable all parties to share and access all knowledge and information on demands.
• Design and implement a system to identify, analyse, document and disseminate lessons learned from program and project activities.
• Share evaluation results with all relevant teams and ensure that lessons from evaluations are incorporated into the development of all new projects.
• Identify areas for process improvement in demand management and contribute to enhancing the overall IT-business alignment.
• Stay updated on industry trends, tools, and best practices in demand management.

Policy Review and Implementation

• Contribute to developing and implementing departmental policy, standards & procedures, and processes.
• Keep up to date with effective policy and practice execution strategies.

Financial Management

• Assist the office of the Head: Technology and Digital to establish, prepare and monitor budgets for projects.
• Identify the areas for optimising and/or reducing expenses.
• Cost reduction via compliance simplification processes.

Stakeholder Management

• Maintain proactive and progressive relationships with key stakeholders.
• Communicate with all levels of stakeholder contact.
• Facilitate regular demand review forums with business and IT stakeholders.
• Manage stakeholder expectations that influence the demand lifecycle.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Technology/ Information Systems/ Computer Science/ Business Administration/ Project Management.
• COBIT or ITIL certified will be an added advantage.
• Relevant 5 – 7 years’ experience in ICT project management and relationship management.