Job Description

Infrastructure Delivery

• The implementation of simple and moderately complex changes to NSX ALB (Avi) Load Balancer and Infoblox estate 
• Negotiate timescales with project stakeholders to meet the business objective.
• Lead and drive solutions that meet the requirements and are compliant with Absa Standards
• Prepare documentation that explains the technical solution clearly, to various stakeholders who may have a different level of technical skills.
• Support Junior Team members on advising and recommending complex technical solutions focusing on requirements and planning to meet client needs.
• Accountable for individual results, and the impact of the individual results on the wider LB & DDI team

Infrastructure Maintenance

• Maintain or enhance systems infrastructure components and services to ensure that infrastructure is in a vendor-supported and standards-compliant state.

Service Support

• React quickly and as necessary to systems errors and service problems to minimize downtime and restore service.
• Attend incident resolution calls and be able to articulate basic technical issues as seen on the systems, understand the actions required, and perform the actions and then report back on the outcomes.
• Identification of root cause and implementation of a permanent fix.
• The team is operating a follow the sun support model, but there may a requirement to operate as part of an out of hours callout rota at the weekend delivering both planned change activity and/or resolving high severity incidents across the Middleware Estate  

Decision-making and Problem Solving

• Analytical ability covering the incident recovery of complex technical issues
• Ability to complete root cause identification and eradication
• Ability to lead pro-active service and process improvement.

Risk and Control Objective

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework, and internal ABSA Policies and Policy Standards

Person Specification

• Excellent verbal and written communication skills.
• Self-starter, able to work unsupervised in addition to being a strong team player.
• Ability to work under pressure.
• Ability to work and adapt to an increasingly global operating model.
• An understanding of the project lifecycle and Agile Principles with emphasis on validation and live implementation phases.
• Skilled in incident, problem and change management.
• Ability to understand and influence high level technical design of Middleware components
• Ability to track and enforce adherence to Middleware product standards and acceptance criteria.
• Experience of working in a 2nd/3rd line IT support or project delivery environment (ideally previous experience within Middleware, JAVA or related technology)

Specific software knowledge desirable for the role: –

A good understanding of:

• Ansible, Jenkins, Urban code deployment
• HTTPS
• AWS
• REST APIs
• Firewalls, Load Balancing, DNS, SSH

Infrastructure knowledge/other: –

A basic understanding of:

• Shell scripting
• Linux
• LDAP
• Wireshark
• TCP/IP

Education

• Bachelor’s Degree: Information Technology