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Specialist: Quality Assurance (Underwriting) – Menlyn needed at Assupol

Job title : Specialist: Quality Assurance (Underwriting) – Menlyn

Job Location : Gauteng, Pretoria

Deadline : April 07, 2024

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Description

Monitor and report any anomalies on Underwriting system

  • Quality check on underwritten cases finalized 
  • Liaise with relevant stakeholders (Service Providers, Re-Insurers)
  • Monthly exception reporting to ma Monitor and report any anomalies on Underwriting system

Monitor and report on all Underwriting/New Business administration

  • Sampling Exclusion letters when there was a loading
  • Sampling HIV letters send to doctors for HIV positive client
  • sampling limits of Liability cases 
  • Sampling underwriting calls for Quality Checks and Customer Experience

Comply with audit risk requirements

  • Assist Snr Manager / Manager on all tasks required for audit purposes
  • Assist with Underwriting processing pre-audit
  • Ensure clients are treated fairly throughout the administration process

Quality Assurance

  • Update policies after finalization of High Risk policies
  • Communicate necessary Process updates with underwriters
  • Provide monthly exception report to Manager / Supervisor regarding any anomalies found
  • Ensure quality assurance was done to all underwritten cases finalized
  • Render quality after care service to all clients on underwritten cases finalized (Performance – Client experience)
  • Contact client for telephonic verification of the Underwritten experience
  • Special projects as from time to time discussed with Manager
  • Identify gaps in current processes and recommend process improvements 
  • Report recurring errors 
  • identify root causes to facilitate improvement opportunities
  • Assist in setting up performance benchmarks and ensure that management information is aligned 
  • with benchmarks
  • Conduct coaching feedback with the team

Requirements

Formal Education:

  • 3 year Diploma/Degree recognised by the FSCA.

Technical/Legal Certification:

  • Insurance Legislation, RE5 Advantageous.

Experience:

  • 5 years Underwriting experience.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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