Strategic Function

• Contribute to the planning, development and maintenance of ERP customizations to support the AGSA’s operations.
• Support the implementation of the centre Balance Score Card (BSC) initiatives.
• Contributes to the development and implementation of the BU balance score card (BSC) initiatives

Product Management

Solution Design:

• Responsible for the identification of systems/applications related issues that require more attention, and work to resolve such based on an understanding of the business problem/need this includes identification of risks that could impact business.
• Source and provide explanations and make recommendations regarding current application functionality, new features and application enhancements.
• Provide technical input to the ICT senior managers (SM) with regard to technical decisions with consideration of long-term implications.
• Responsible for the formulation of system solutions or propose business process alternatives to mitigate risks and meet business requirements.
• Provide inputs to project planning with regards to business priority, criticality, time frames and required resources.
• Provide system analysis and programming expertise in the analysis, design and development of business applications.
• Provide technical expertise make recommendations regarding application requirements and solutions.

Develop Business Applications:

Address post implementation review feedback:

• Ensure that the post-implementation testing/review is done and feedback received
• Provide recommendations to address post-implementation feedback where corrective action is required.
• Ensure business applications are developed in accordance with applicable policies, procedures, methodologies and standards.

Provide Business Applications Support:

• Handle inquiries related to application development, maintenance and enhancements, support and tuning of new and existing applications for maximum efficiency
• Provide support on integration features between software packages
• Provide technical and functional support and guidance to stakeholders in the operation of application
• Provide guidance and technical support to the stakeholders on programming techniques to enable users to extract data for reporting purposes
• Provide business application support for escalated cases from second-line support

Stakeholder Management

• Establish, build and maintain collaborative working relationships with relevant internal stakeholders.
• Build and maintain positive and value-adding relationships with relevant external stakeholders.
• Scan the environment to ensure a clear understanding of stakeholder needs.
• Proactively interact with stakeholders to determine their needs and deliver on them accordingly.
• Engage with both internal and external stakeholders to identify and evaluate performance barriers and success in order to continuously improve on the service delivery.
• Work in collaboration with colleagues in the centre to ensure timeous delivery of the work.
• Establish and maintain relations with recognised professional bodies within own professional sphere.
• Manage service level agreements (SLAs).

People Management

• Support the implementation of the activities outlined in the BU People Plan, transformation/culture plans.
• Manage team performance to drive productivity.
• Motivate, coach and mentor staff to ensure maximum productivity and development of the staff to their full potential.
• Participate in initiatives to attract talent.

Financial management and operational management

• Contribute to the compilation of centre budget, and manage project expenditure related to functional area.
• Ensure compliance to the organisation’s governance processes, policies and processes.
• Manage supply chain processes within own functional area.

Other responsibilities (Applicable to All JD’s)

• Perform and/or manage other projects, tasks and assignments delegated by the senior manager not stipulated in the role profile description as and when required.
• Define problem definition for application development:
• Formulate and define application scope and objectives
• Devise and modify procedures to solve business problems
• Prepare detailed specifications from which programs will be developed, tested, debugged, and documented
• Provide technical expertise to the business analyst regarding system requirements and solutions
• Develop business applications to meet business requirements:
• Complying with the system development life cycle (SDLC) and project management life cycle methodologies by participating in scope assessment, risk and cost analysis
• Ensure that applications are configured to meet business requirements
• Develop software applications that meet the business requirements by converting the specifications, fixes etc. into working systems
• Provide technical development leadership through full project life cycle from discovery of requirements through to implementation and go live
• Establish appropriate workarounds for functional issues
• Perform unit testing and ensure full quality assurance performed:
• Perform unit testing of new developments and maintenance to the application system
• Liaise with the business through business analysts or service level manager to determine best correction for errors
• Correct program code, syntax or logic errors as required
• Release business applications effectively and efficiently:
• Release application development
• Identify the areas on which the implementation may have an effect in terms of daily operations
• Compile relevant communication to these areas
• Verify that the content of the training manual is aligned with system functionality.

Skills, Experience & Education

• This position requires a minimum qualification of a Bachelor`s Degree (NQF level 7) in Information Technology or Computer Science.

Experience

• The incumbent requires at least 5 years’ experience in systems analysis, software development or related technical experience in the following:
• Experience developing using the PeopleSoft Tool set: Application Designer, Application Engine, Component Interfaces, People Code, Application packages and Integration Broker
• PeopleSoft systems and software packages knowledge, including implementation, system integration and support