Specialist Support Engineer needed at Absa Group Limited
Job title : Specialist Support Engineer
Job Location : Gauteng,
Deadline : January 17, 2025
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Job Description
Job Description
Education and minimum experience required
- Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application that enables application support is evident
- Min 5 years’ experience in Application Support
- Knowledge and experience of Web services, SOAP and RESTful interfaces, and XML
- SQL
- Knowledge and experience of Desktops and networking
- Exceptional system, technology, analysis experience
- Experience and knowledge of Financial and Payment solutions preferred
- Agile methodologies and techniques used in development of software
- Knowledge of incident and problem management processes
- Experience in effective troubleshooting techniques
- Knowledge of Cloud – AWS and micro-services architectures, APIs
- Understanding of underlying business/market area
- Develop basic understanding of the company’s solutions
- Develop specific detailed understanding of assigned areas of the software
- Ability to engage with traders working under pressure and rapidly troubleshoot issues without interruptions
- Deep understanding of the value of customer relations and the FX Domain
- Ability and experience collaborating with clients to understand their business problem, analyze their current business process/domain, extrapolating the clients success criteria and translating this into a given incident (or possible new requirement).
- Understanding of Banking / FX Domain:
- Forwards
SWAPS
- Cut-off times and how they affect various markets
- Public holidays and how they affect pan-African markets
- Payment flows when doing international payments
Core competencies required:
- Problem solving skills and ability to adapt to new methods and processes in a complex environment
- Strong relationship building, persuading and collaboration skills that drives internal-and cross-team constructive feedback and support
- Excellent communication, analytical skills and decision making ability in collaborative environments
Key Accountabilities:
- L3 Software Support and Engagement
- DevOps and Support
- Ticket Management
- Service Availability
- Application Monitoring & Performance Management
Education
- Bachelor’s Degree: Information Technology
How to Apply for this Offer
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