Specialist Support Engineer needed at Absa Group Limited

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Job title : Specialist Support Engineer

Job Location : Gauteng,

Deadline : January 17, 2025

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Job Description

Job Description
Education and minimum experience required

  • Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application that enables application support is evident
  • Min 5 years’ experience in Application Support
  • Knowledge and experience of Web services, SOAP and RESTful interfaces, and XML
  • SQL
  • Knowledge and experience of Desktops and networking
  • Exceptional system, technology, analysis experience
  • Experience and knowledge of Financial and Payment solutions preferred
  • Agile methodologies and techniques used in development of software
  • Knowledge of incident and problem management processes
  • Experience in effective troubleshooting techniques
  • Knowledge of Cloud – AWS and micro-services architectures, APIs
  • Understanding of underlying business/market area
  • Develop basic understanding of the company’s solutions
  • Develop specific detailed understanding of assigned areas of the software
  • Ability to engage with traders working under pressure and rapidly troubleshoot issues without interruptions
  • Deep understanding of the value of customer relations and the FX Domain
  • Ability and experience collaborating with clients to understand their business problem, analyze their current business process/domain, extrapolating the clients success criteria and translating this into a given incident (or possible new requirement).
  • Understanding of Banking / FX Domain:
  • Forwards

SWAPS

  • Cut-off times and how they affect various markets
  • Public holidays and how they affect pan-African markets
  • Payment flows when doing international payments

Core competencies required:

  • Problem solving skills and ability to adapt to new methods and processes in a complex environment
  • Strong relationship building, persuading and collaboration skills that drives internal-and cross-team constructive feedback and support
  • Excellent communication, analytical skills and decision making ability in collaborative environments

Key Accountabilities:

  • L3 Software Support and Engagement
  • DevOps and Support
  • Ticket Management
  • Service Availability
  • Application Monitoring & Performance Management

Education

  • Bachelor’s Degree: Information Technology
     

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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