Main Purpose:

• To ensure the highest standards of customer service is delivered, responsible for assisting customers and meeting set targets. 

Line Manager: Store Manager 

Job Specification:

Key Performance Areas:

Cash control

• Perform cash desk function
• Cash control and banking processes are followed daily
• 0 cash variances maintained
• Manual transactions accurately recorded 

Stock Control

• Stock management processes are followed daily
• Customer orders are followed up
• Weekly stock counts are conducted accurately
• Store room department in good condition
• Shoe pairing exercise is completed weekly 

Customer Service

• Provide excellent customer service
• Internal & external customer relationship building
• Maintain good customer relationships
• Product knowledge

Minimum Requirements:

Experience:                                                                                       

• Minimum 1 years’ retail experience 

Qualifications:

• Complete Matric/Grade 12 

Additional Requirements:

• Retail administration disciplines
• Stock & cash management
• Product knowledge
• Sales knowledge and selling skills
• Knowledge and understanding of policies and procedures pertaining to the cash desk, stockroom, admin and all other relevant policies
• Numerical ability 

Competencies:

• Minimising Risk
• Meeting Deadlines
• Planning & Organising
• Thinking Analytically
• Building Relationships
• Attention to Detail
• Understanding Others
• Influencing Others