Spitz – Store Admin Manager – Greenacres, Gqeberha | Spitz

Your Role

• As a Store Admin Manager, you will be responsible for maintaining operational excellence through precise cash, stock, and administrative control. You will ensure full compliance with company policies while providing critical support to the Store Manager and retail team. 

Reporting to: Store Manager 

Key Areas of Impact

Retail Administration & Compliance

• Ensure strict adherence to policies and procedures as per admin guidelines.
• Complete daily, weekly, and monthly admin checks with accuracy.
• Log and follow up on operational issues (e.g., stock discrepancies, maintenance, cash variances).
• Manage banking processes, prepare cash for collection, and investigate variances.
• Process manual transactions efficiently when required. 

Stock Control & Inventory Accuracy

• Train and support staff on stock management best practices.
• Ensure stock management processes are executed daily to prevent losses.
• Investigate and clear stock variances to maintain inventory integrity.
• Coordinate and oversee weekly and quarterly stock counts to ensure accuracy.
• Conduct a weekly shoe pairing exercise and manage write-offs responsibly. 

Leadership & Store Operations Support

• Step in as Acting Store Manager when required, ensuring smooth store operations.
• Maintain high customer service standards and strong customer relationships.
• Ensure staffing and planning align with store requirements.
• Enforce store policies and disciplinary procedures when necessary.
• Foster a culture of collaboration and excellence within the team. 

Customer Service Excellence

• Embed a customer-first mindset within the store.
• Strengthen internal and external customer relationships.
• Deliver ongoing in-store coaching and training to enhance service standards.
• Lead by example in delivering exceptional service and professionalism. 

What It Takes to Succeed:

Experience that set you up for success:                       

• 4+ years’ retail experience (Fashion & Footwear preferred)
• At least 1 year of administration management experience
• Strong numerical ability and attention to detail 

Qualifications & Certifications that will contribute to your success:

• Matric / Grade 12 (essential)
• Tertiary Retail Qualification (advantageous) 

Additional Requirements that will enhance your impact for success:

• Stock & cash management expertise
• Strong retail admin discipline and adherence to processes
• Ability to meet deadlines while managing multiple priorities
• Strong relationship-building skills with staff and customers
• A team player who thrives in a fast-paced, structured environment